Talent Acquisition Adviser

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Talent Acquisition Adviser

Are you passionate about finding and attracting top talent, providing an exceptional candidate experience and being a brand ambassador for an organisation that really values people?

Contract: Fixed Term until March 2026

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: Circa £35,000

Reporting to: Talent Acquisition Partner

London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

As a Talent Acquisition Adviser, youll play a pivotal role in maintaining candidate experience throughout a candidate journey - youre the front-line brand ambassadors. Youll work directly with the Talent Acquisition Partners and colleagues to help provide the right number of people with the right skills to meet the organisations overall strategy.

To help us find the very best talent we can, youll proactively identify suitable candidates, using advanced internet sourcing techniques. Your ability to source the right talent will then allow you to sift and screen the highest calibre of candidates who apply through our applicant tracking system.

Key responsibilities

• Attending briefing sessions with the Talent Acquisition Partner to fully acknowledge the work our stakeholders do, so the job youre recruiting for is well articulated and understood

• Collaborating with the Talent Acquisition Partner to be aware of project requirements, identify necessary skill sets and staffing needs, and create resource plans considering availability and timelines. Managing and delivering projects aligned to overall project plans.

• Successfully sourcing candidates and building talent pipeline for the future using your knowledge of effective techniques such as job board posting, CV database searches and utilising LinkedIn Recruiter Licence.

• Acting as a brand ambassador for our organisation. Engaging with candidates who may not be looking to work here, by acknowledging their aspirations - youll be promoting the Service as a great place to work. Keeping candidate engaged throughout the recruitment process

• Overall management of recruitment processes including management of the application tracking system, candidate management, interview scheduling and onboarding.

• Screening and managing applications, from initial conversations, right through till the end of their recruitment journey.

• Identifying, developing and recommending recruitment methods and activities to advance diversity and the practice of inclusion through various methods, to include networking, careers fairs, secondments, work experience etc.

• Telephone interviewing for both our volume recruitment and specialist roles.

• Managing all advertising avenues, uploading roles onto our website and job boards

• Providing data and other follow up actions in a timely manner, as needed, following meetings with colleagues. Maintain accurate records of resource allocation, schedules and other databases.

• Acting as a central point for colleagues and candidates - responding to queries via phone or email to help them have a great experience with us

• Delivering and sharing resourcing best practice across HR

• Promoting and helping to build an inclusive working environment

• Making sure were delivering a fair and efficient service, that reflects the diversity of our customers and our people, through everything we do

To be considered for this role, youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:

Minimum Criteria

• Proven talent acquisition professional with a strong recruitment mindset having worked in an in-house or agency setting

• Have experience of volume and specialist recruitment. Youll need to be comfortable with being flexible and working on multiple roles at one time.

• Expert in using LinkedIn as a talent pipeline, direct sourcing and a market mapping tool. Experience in sourcing “hard to fill� roles.

• A passion for first class candidate experience and the confidence to speak to passive candidates

• Familiar with applicant tracking systems, online tools and grasping different recruitment processes, selection tools and psychometric testing

Desirable Criteria

We would also like you to have the following skills:

• Having an understanding of employment legislations that affect recruitment for example IR35 and sponsorships

• Being people solutions oriented and having a proactive approach with strong attention to detail

• The ability to work collaboratively to achieve results - having the drive to deliver the right outcomes and results

• Proficient in Microsoft Office software and Workday experience

• Project management experience

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

• Employee Assistance Programme

• Extensive opportunities for personal and career development

• Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London

• Extensive Well-being resources including on-site therapists (London office only)

• Our employee led networks (a couple of examples being our Womens Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

Apply by uploading your current CV and supporting statement (no more than 500 words), detailing how you may meet the criteria and are the perfect person for the role.

Applications need to be submitted by 23:59 on Thursday 23rd January 2025.

Due to high application numbers this advert may end earlier than the date specified, so please dont delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

Were proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Were committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive, well better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidates CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and dont forget to follow us while youre there!

• LinkedIn: Financial Ombudsman Service

• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!