Guest Experience Supervisor

Explore our very big world

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact youll make

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome, youll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, youll make sure they leave us happy too.

What youll do

Process guest check-ins, assigning rooms and activating room keys

Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns

Answer, respond to and process all guest calls, messages, questions or concerns

Give guests information and directions regarding property and local areas of interest

Process check-outs and resolving any disputed charges

Process payments and room charges

Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis

Support with training, coaching and developing the Front Office team in order to support associate development and engagement

What were looking for

A warm, people-oriented demeanour

A team-first attitude

Positive outlook and outgoing personality

Flexibility, problem-solving skills and multi-tasking ability

Experience in a similar role

Knowledge of Opera PMS would be an advantage

Perks you deserve

In addition to an hourly rate of £13.76, ensuring you are paid for every hour worked, well support you in and out of the workplace by offering:

Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important

Meals - Tasty and Varied Meals in our Associate Dining Facility

Uniform & dry-cleaning service

Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinemas and more

Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide

Holidays - 20 days holiday plus 8 Bank Holidays increasing with service

Pay - Annual Performance Related Pay Review

Service Charge - Eligibility to receive Service Charge - up to £XXX per month/year

Health - Cycle to work scheme

Pension & Life Assurance

Flexibility - do you need flexibility in your life, talk to us as we know worklife balance is important

Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service

Develop and Grow - Comprehensive Training and Development programs

Career - career progression opportunities are endless as the #1 leader in hospitality worldwide

Celebrate - Awards and Recognition Celebrations

Events - Monthly Calendar of Associate Focused & Fun Events

With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you!

If this sounds like the perfect role for you apply online or email Victoria.Wills@marriotthotels.com.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they dont. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on whats most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.