Professional Business Support - Retail Banking (12-month Fixed Term Contract/Secondment)

Division - Supervision, Policy and Competition Department - Retail Banking Salary - National (Edinburgh and Leeds) ranging from £25,000 to £31,200 and London £27,500 to £34,300 per annum (Salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . The Retail Banking Department is responsible for the supervision and policy making for retail banking activities and mortgages in the UK, including those undertaken by the largest retail banking groups. We deliver the conduct agenda through a combination of firm-specific, sector-wide and event-driven activity to deliver better outcomes for UK customers. Our Policy teams lead the development and implementation of new policy to help protect consumers from harm in retail financial services. Our work is high-profile and makes a real difference to the lives of consumers. It involves initiatives in relation to a wide range of everyday financial services -for example, mortgages and banking. We are looking for a talented Professional Business Support (PBS) to provide support in one of our teams within Retail Banking. The role holder will work closely with PBS colleagues in other teams. The role is primarily administrative, but it will provide a range of different development and learning opportunities. The successful candidate will be a professional and capable PBS, with an ability to develop an understanding of the work of the teams and an interest in doing so. This role is being advertised as a 12-month fixed term contract/secondment. What you will be doing?

• Inbox and diary management
• Maintaining shared OneNote resources
• Meeting arrangements
• Records management using SharePoint
• Provide broader administrative support to the teams within the Retail Banking division and working closely with other PBS colleagues to ensure sufficient coverage

What will you get from the role?

• A real insight into issues that impact consumers lives, in a high-profile area of the business
• The opportunity to work in a busy and engaging environment with a wide and varied workload and a great team
• Interaction with a range of internal and external stakeholders
• Opportunity to build a good network of working relationships with colleagues across the FCA
• Full commitment to training and personal development
• Gaining knowledge of how the FCA works and the role our team plays in meeting the FCAs objectives
• Opportunity for stretch/extra capacity to learn more about desired areas and/or aspects at FCA

Which skills are required? We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ) Minimum

• Experience of diary and inbox management
• Good written communication skills

Essential

• Objective focus and ability to deliver outcomes to aligned standards and tight deadlines
• Excellent organisational skills and an ability to prioritise work efficiently and effectively
• Confident and the ability to operate independently; use initiative and exercise sound judgement
• Ability to be flexible and to work proactively and autonomously
• Ability to work constructively and amicably with others
• Great attention to detail
• An interest and understanding of the work of the FCA and financial services

Our Values & Diversity We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. Did you know? 50% of our ExCo are women (4 in 8) The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from men, minority ethnic, disabled, and neurodivergent candidates for our Professional Support - Corporate role. Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8%
• Life assurance
• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We cant promise to give you exactly what you want but we can explore what might work best for both sides. Follow this link to see what life is like at the FCA - Life at the FCA Application Support We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you. Useful Information and Timeline This role is graded Professional Support - Corporate This is a 12-month fixed term contract/secondment Shortlisted candidates will be invited for a 60-min competency-based interview.

• Advert Closing Date: 4th February 2025
• CV Review/Shortlist: 6th to 10th February 2025
• Competency Based Interview: commencing from 14th February 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. Got a question? If you are interested in learning more about the role, please contact:

• For internal applicants, please contact Lucy Matthews at lucy.matthews@fca.org.uk
• For external applicants, please contact Aaron Ward at aaron.ward@fca.org.uk

Applications must be submitted through our online portal. Applications sent via email will not be accepted.