Product Owner - Mobile App (FTC)

Company Description/ Business Unit

Location: London (hybrid working 2 office days per week)

Employment Type: 12-month Fixed Term Contract

Think the AA is just about roadside assistance? Think again.

For over a century, weve been evolving and adapting. Today, as the nations leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Product Owner - Mobile App means youll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is the job

As a Product Owner within our Digital Mobile team, youll take responsibility for managing selected digital propositions and changes for the AA. Youll focus on delivering digital experiences that drive a strong customer experience while achieving positive commercial outcomes. Key to this role is coordinating across departments to ensure alignment between business stakeholders and delivery teams.

At the AA, we are investing heavily in our digital products and services, with our flagship App being central to our strategy. We have an exciting agenda and roadmap ahead, and we are looking for someone who is ready to help us continue evolve and level up our next chapter!

Please note, this position is a 12 month fixed term contract.

What will I be doing?

• Support the Senior Product Manager in developing priorities and backlog in line with business priorities, making trade-offs, and ensuring the delivery team understands the backlog of work.
• Develop user stories and sign off on stories for release on behalf of the business.
• Capture and assess business/development requests, producing user stories and acceptance criteria with the help of the scrum team.
• Keep a wide range of stakeholders engaged and informed of progress, including organising internal demos, retrospectives, backlog grooming, and refinement sessions.
• Work with the Sales & Marketing and Customer Success teams to understand customer responses to online journeys, including usability testing, onsite feedback, and competitor benchmarking.
• Define KPIs and actively measure performance - both quantitative and qualitative.

What do I need?

• Deep understanding of digital product management and development, preferably with mobile apps.
• Experience in successfully delivering changes to digital customer journeys, with a strong commercial awareness to identify opportunities and issues.
• Complete understanding of the Product Owner role within an Agile Scrum setting, including user-centric design and business process management.
• Ability to work under pressure and at pace, with a good understanding of digital tools and technologies.
• Proficiency in Microsoft Packages (Outlook, Word, Excel, PowerPoint), and knowledge of JIRA / Azure DevOps, Confluence, and Digital Analytics tools such as Google Analytics.
• Excellent organisational skills, with the ability to work collaboratively with a wide variety of stakeholders and colleagues, displaying flexibility, leadership, and attention to detail.

Additional information

Were always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, youll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

Were an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH